TriSportsPlus Returns Policy

A refund/credit/replacement is NOT confirmed until the returned item has been checked and its condition approved by our Quality Team.

New & Unused Items

Full Refund - You may return most* new, unopened items for a full refund providing

1. TriSportsPlus has been notifed of the wish to return the goods within 7 days of receipt of the goods by the customer.
2. Goods are returned to TriSportsPlus within 30 days of receipt of the goods by the customer.
3. Goods are returned unused (it is accepted that clothing, shoes etc will have been tried on).
4. Goods are in and/or attached to the full original product packaging.   

Store Credit - You may return most* new, unopened items for a store credit if any of the following apply

1. TriSportsPlus is not notifed of the wish to return the goods within 7 days of receipt of the goods by the customer.
2. Goods are not returned to TriSportsPlus within 30 days of receipt of the goods by the customer.
3. Goods returned have obviously been used (it is accepted that clothing, shoes etc will have been tried on).
4. Goods are not in and/or attached to the full original product packaging.  

*We cannot accept returns on customised items, lingerie or swimwear (for hygiene reasons)

Faulty Items on Delivery

Full Refund - You may return any faulty item(s) for a full refund or replacement providing

1. TriSportsPlus has been notifed of the wish to return the goods within 14 days of receipt of the goods by the customer.
2. Goods are returned to TriSportsPlus within 30 days of receipt of the goods by the customer.
3. Goods are returned unused.
4. Goods are in and/or attached to the full original product packaging.   

Store Credit - You may return any faulty item(s) for a store credit or replacement if any of the following apply

1. TriSportsPlus is not notifed of the wish to return the goods within 14 days of receipt of the goods by the customer.
2. Goods are not returned to TriSportsPlus within 30 days of receipt of the goods by the customer.
3. Goods returned have obviously been used (it is accepted that clothing, shoes etc will have been tried on).
4. Goods are not in and/or attached to the full original product packaging.  

Faulty Items after use

All our products are covered by the normal manufacturers warranty. If an item has become defective prematurely you can either contact the manufacturer directly or follow our returns procedure below.

• Items returned are not covered if normal wear & tear applies
• Items 'usually' need to be returned to the manufacturer for inspection, they will determine whether
• The fault is deemed to outside the warranty
• The item will be returned following repair
• A replacement is issued
• A refund is made 
• To meet health and safety regulations, we request all used clothing be washed prior to returning. Failure to do this will result in us being unable to inspect the items and having to send them back to you

How To Return Your Item 

• Login to your account, 
• View the order using the "Complete Orders" link in the My Account menu 
• Click the Return Item(s) button and complete the form, this will notify us you wish to return an item. 
• Please do NOT return your item without contacting us first.
• When you return the item please ensure you include the returns number which can be viewed in the Returns Email you will receive or in the "View Messages" in box in the My Account menu.

• Faulty Items on delivery - Complete our returns form indicating what the fault is and return the item to us. If you request a refund we will refund you by the method used to pay for the order for the goods and postage. If you request us to despatch a replacement we will do so subject to availability. In this case we will refund you the postage for the returned item.
• Faulty items after use - If you believe your item is covered under the section 'Faulty Items after Use', please complete our returns form indicating what the fault is and return the item to us.   
• Other reasons - Fill in details as appropriate

Costs

• We will pay the return shipping costs if the return is a result of our error (an incorrect item was shipped or the item was defective).  Once the item is received any postage costs will be credited to your original method of payment.
• We cannot accept any liability for returning items that get lost, so please ensure you return the item 'tracked / signed for' and insured for a suitable amount.

Refund/Credit

• You should expect to receive your refund/credit/replacement (except for Faulty Items after use) within four weeks of giving your package to the return shipper, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
• We'll notify you via e-mail of your refund/credit once we've received and processed the returned item. 

Terms & Conditions, Privacy Policy, Ordering, Shipping Policy and Costs,

Please see the relevant page for full details of our other policies.