Shipping Policy 

We endeavour to despatch items within 1 - 3 working days (we don't normally despatch Sat/Sun), however occasionally

• We are OUT OF STOCK and need to re-order the item for you, in which case we will advise you by email with an "estimated ship date message", you then have 2 options
  1. Cancel your order and obtain a full refund. 
     • Please go to the "View Messages" link in your My Account menu at the top of the screen and reply to the relevant email, by writing 'Cancel Order and the order number' in the title & message boxes (sorry but due to a quirk in the system you need to put something in both boxes)
     • An email notifying you of the cancelation will then be sent and a refund made to your card.  Please be aware of the time it takes us to process your return once we receive the cancellation (1 to 2 business days) and the time it can take your bank to process our refund request (5 to 10 business days)
     • NOTE: If you do not reply to the "estimated ship date message" within 3 days of its issue, we will assume you agree to the revised shipping date and the order will be progressed
  2. Accept the revised ship date
     •  Please go to the "View Messages" link in your My Account menu and reply to the relevant email, by writing 'Continue Order and the order number' in the title & message boxes (sorry but due to a quirk in the system you need to put something in both boxes).  We will advise you by email, when the item has shipped.

 or

• In rare cases the item is NO LONGER AVAILABLE from the manufacturer, in which case we will cancel the order and you will be refunded in full.  An email confirmation will be sent to you and we apologise for any inconvenience this may have caused.   Please be aware of the time it takes us to process your order/cancellation (1 to 2 business days) and the time it can take your bank to process our refund request (5 to 10 business days).

Shipping Destinations & Charges

To keep our costs low and following Royal Mails' increase in charges (Apr 2013) we now ship most items via Collect+ couriers (tracked, 3-5 days), other couriers for large items or Royal Mail for small items 

Express Shipping

• Unfortunately as we are closing down and due to unforeseen circumstances, we are now unable to offer Express delivery

Shipment Tracking

If you request the order to be "left somewhere at your premises if no-one is available", we will for smaller/cheaper items, endeavour to add this to the front of the parcel, however as this means the parcel will not be tracked, TriSportsPlus cannot accept responsibility if the order is lost in transit.  For more expensive items we retain the right to ship by a tracked method.

EU Shipping costs   Please note we presently only ship to the UK and certain EU countries: Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, Ireland, Isle of Man, Jersey, Luxembourg, Malta, Netherlands, Portugal, Spain, Sweden)

• Under 0.5 kg : £10.00
• 0.5 - 1 kg : £15.00
• 1 - 2 kg : £20.00
• 2 - 5 kg : £35.00
• 5 - 20 kg : £50.00
• Over 20 kg : £75.00

Terms & Conditions, Privacy Policy, Ordering, Returns

Please see the relevant page for full details of our other policies.